General questions

What are the prices in USD or GBP?

For a list of the estimated USD and GBP prices, see the price list on the pricing page.

Do you ship to my country?

We ship worldwide.

What is the delivery time?

This depends on what country we have to ship to.  Watch our shipping page for the approximate shipping time.

What are the shipping costs?

Within the EU: €25,- (including 21% VAT)

Outside EU: €45,- (No VAT has to be paid)

Do the products work with other voltages?

We provide power adapters or converters specifically for your country so you can be sure you can work with it in your country.
We do not charge anything extra for this service.

My credit card payment does not succeed. What can I do?

Sometimes a creditcard company blocks payments automatically when it is a payment somewhere abroad.
The best thing to do is call your creditcard company and ask them to allow the payment. You can try and place the order again when you have called them. If this does not work, you can place an order and pay with an other payment option, for example Paypal.

What are the differences between the EMDR Kit Wireless and the EMDR Kit Classic?

You can read about the differences here.

Advice / guidelines regarding hygiene and maintenance

With the EMDR Kit Wireless, it is important to clean the contact points on the Pulsators and in the docking station so that charging of the Pulsators continues smoothly. You can use hygienic tissues to clean the parts. Apart from normal hygiene, there are no special requirements or risks.