Wireless Support

Watch our instruction video:

Questions before purchase

You will need a smartphone or tablet (iOS or Android) to use the EMDR Kit. iPhone 8 or iPad 4th generation or above. Make sure the most recent iOS version is installed.

For Android devices, there are additional minimum requirements:
Android 8 or higher
Processor speed: 1.6 GHz
RAM (memory): 2 GB

We have tested the EMDR Kit Wireless with many different devices. Nevertheless, we cannot guarantee that it will work on every device, since some manufacturers use lower-grade components, such as for the Bluetooth module, in their smartphones or tablets. We do not recommend using the app on a HUAWEI device.

If you have doubts about whether your tablet or smartphone meets the requirements, feel free to contact us.

No, it does not. The EMDR Kit Wireless is controlled using an app. This app can only be installed on a tablet or smartphone. There is no other way to control the EMDR Kit Wireless.

Yes, you can! You can order them here.

Please note: The Pulsators are charged in the base of the Light Tube or in a dockingstation.

Yes, it is adjustable from 34 centimeters to 153 centimeters (1,1 to 5 feet) with a sturdy tripod. Watch the tripod video here:

No, once you have downloaded the app, an Internet connection is not required to work with the EMDR Kit Wireless.

Yes, they can. The EMDR Kit app is free for anyone to download. You and your colleagues can all control the EMDR Kit with your own device. However, the EMDR Kit can only be connected to one device at a time. When the app is closed, the device disconnected and the EMDR Kit can be connected to another device.

You can charge the Light Tube with the included charger. Just plug the charger into the Light Tube so it can start charging. The Pulsators are charged in the dockingstations. They will charge when the charger is attached. The Headphone can also be charged with a charger.

No, the app can only be used on Apple or Android smartphones and tablets.

The Pulsators and headphones are synced to the light tube in the following way: When the light dot passes the middle of the light tube and moves to the right of the light tube, the headphone will make a sound on one side and one Pulsator will pulse. When the light dot passes the middle of the light tube and moves to the left of the light tube, the headphone will make a sound on the other side and the other Pulsator will pulse. It depends on the speed of the stimuli where on the Light Tube the different stimuli will end their stimulation. The way our equipment is synced is based on that when your eyes move from left to right (light dot crosses the middle) the other stimuli will also give their stimulation. When your eyes move from the right to the left, the other side of the stimuli will give their stimulation. So the tipping point in our equipment is based on when your eyes move from the left side and the middle and move to the right side (or the other way around). This way the stimulation of the Pulsators and the headphones are received in the brain at the same time as the stimulation that is done with the eyes.

Use only the supplied adapters for the Light Tube and Headphone.

Light tube charger specifications:
Input: 100-240V 50/60HZ 0.3A
Output: 12V 0.6A

Headphone charger specifications:
Input:100-240V 50/60HZ 0.15A
Output: 5V 1000mA

Light tube specifications:
1.2V 4,8 Watt 0,4A

Certainly! You can purchase the bag here.

Usage questions

The contact points of the Pulsators and docking station can become dirty or dusty. You can clean them using a wipe and a bit of alcohol. However, make sure you don’t use too much alcohol.

With the EMDR Kit Wireless, you can let the app play your own music and sound files bilaterally. To do this, select the headphone icon in the app and then under ‘Headphone sound’, select ‘Custom’. You will then be able to select your own music or sound file.

There are several factors that can affect the quality of Bluetooth connections. One or a combination of these factors can cause your Pulsators to disconnect. We have found that iOS devices (Apple) are more sensitive and are more likely to experience connection problems due to a combination of these factors. 

We understand that a disconnect can be very disruptive during an EMDR session. By keeping the following factors in mind, you can reduce the likelihood of a disconnect:

1. Impeding objects
All objects placed in between your smartphone and the Pulsators can have a negative effect on the quality of the Bluetooth signal. We recommend that you make sure there are no objects between your smartphone and the Pulsators. For example, a table or other objects between the smartphone and Pulsators can interfere with the connection.

2. The way a client holds the pulsators
Some clients hold the Pulsators in their armpits, under their legs or tight to their chest. This can also make it harder for the signal to reach your smartphone. Make sure your client is not blocking the signal with their body.

3. Distance 
The Bluetooth signal becomes weaker as the distance between the Pulsators and your smartphone increases. Make sure the distance is limited and we recommend a maximum distance of 2-3 meters (or 6-10 feet).

4. Placement of the smartphone and use of phone accessories
For optimum performance of items using Bluetooth, we recommend placing the smartphone upright, so that the Bluetooth chip can receive a good signal. In most models of smartphones and tablets, the Bluetooth chip is placed in the upper part of the device.

For example, you can use a smartphone or tablet stand to keep it in an upright position. Phone accessories such as a protective sleeve or a tablet keyboard can also act as an additional barrier for the Bluetooth signal.

5. Connections to other Bluetooth devices
If your smartphone is currently connected to other devices via Bluetooth, it may reduce the overall quality of the Bluetooth signal. We recommend only pairing the EMDR Kit components with Bluetooth.

For Android devices:

  • Open the Play store.
    Enter ‘EMDR Kit’ in the search bar.
    Select the EMDR Kit app icon.
    Click INSTALL to install the app. The download will start.
    Open the app. If asked, give your consent to:
  • Enable Bluetooth
  • Access your location

For iOS devices:

  • Open the App store.
  • Enter ‘EMDR Kit’ in the search bar.
    Select the EMDR Kit app icon.
    Click DOWNLOAD to download the app.
    Then click INSTALL to install the app.
    Open the app. If asked, give your consent to:
  • Enable Bluetooth
  • Access your location

Make sure Bluetooth is enabled on your device and the components are charged.

Make sure the lamp is charged and turned on.

Open the EMDR Kit app.

Tap Connect in the top-left corner of the app.

Tap Choose Light Tube.

Preferably, select the strongest available signal for the Light Tube in the list.

Shake to activate the Pulsators. The LED lights on the Pulsators will start flashing blue, indicating that they are ready to be connected. After activation, the Pulsators are available to connect for 30 seconds. After this period, they automatically turn off again if they are not connected. Shake the Pulsators again if they were not connected within 30 seconds.

Tap the CONNECT button in the top-left corner of the EMDR Kit app.

• Tap ‘Choose Pulsator 1’.

• Select the Pulsator with the strongest Bluetooth signal (indicated with green bars).

• Now tap ‘Choose Pulsator 2’.

• Select the other Pulsator.

• The Pulsators are now connected. Remove the Pulsators from the docking station to check the connection. The LED lights on the Pulsators will be continuously blue when connected.

Press and hold the button on the Headphone until the light directly below the button starts flashing blue and red. The Headphone is now ready to be connected.

Android users: • Tap ‘CONNECT’ in the top-left corner of the app. Tap ‘Choose Headphone’ and then ‘OPEN BLUETOOTH SETTING’.

iOS users: Close the app and open ‘Settings’ on your smartphone. Select ‘Bluetooth’.

Select the EMDR Kit Headphone in the list ‘My devices’. Once the Headphone is connected, the confirmation message ‘Connected’ will be shown on your screen.

Go back to the EMDR Kit app by pressing the back button on your smartphone or close the Settings screen and open the app.

We recommend going through the steps in the troubleshooter.

The Light Tube should be positioned in such a way that the client has to move their eyes all the way from left to right to follow the light. It is basically the same distance as the distance used for manual eye movement generation. In a situation where the client is seated and the lamp is on the table, a distance of 50 centimeters (1.6 feet) should be sufficient.

It is a good idea to test this yourself with the EMDR Kit before using it during therapy. Note that the eyes have to move completely from left to right.

You can always discuss with your client what works best. Always pay close attention to your client’s eyes and change the distance when necessary.

We recommend setting your smartphone or tablet to ‘Flight mode’. This prevents your device from receiving external signals or messages. However, Bluetooth has to be enabled. Turn Bluetooth back on after setting your smartphone or tablet to Flight mode.


How to install the app:

Connecting the Light Tube:

Connecting the Pulsators:

Connecting the Headphones:

How to use the Light Tube:

How to use the Pulsators:

How to use the Headphones:

Carrying bag video: