There are several important factors that influence the quality of Bluetooth connections. A mix of one or more of these factors could cause your Pulsators to disconnect.
We have noticed that iOS (apple) devices are more susceptible to these factors compared with most android devices.
We understand a disconnect can be very inconvenient during a session. By keeping the following factors in mind, you can decrease the chance of having a disconnect:
1. Impeding objects
Anything between your phone and the Pulsators can have a negative effect on the signal quality.
We recommend making sure that there are no objects between your phone and the Pulsators. For example, a table or other objects between the phone and Pulsators can hinder the connection.
2. The way a client holds the pulsators
Some clients hold the pulsators in their armpits or beneath their legs or tight to the chest.
This can also make it harder for the signal to reach your phone. Make sure your client is not blocking the signal with their body.
3. Distance
The Bluetooth signal weakens as the distance between the Pulsators and your phone increases. Therefore, do not make the distance too great.
We recommend a maximum distance of 2-3 meters (which is 6 to 10 feet).
4. Phone placement
For most models of smartphones and tablets, the Bluetooth chip is placed in the upper part of the device.
To let the Bluetooth items function optimally it is recommended to position the phone in such a way that its Bluetooth chip can get a good signal.
For example, you could use a phone/tablet stand so that the phone is positioned upright.
If these factors can not explain the issue you are experience, please continue with the troubleshooter.