General questions

General questions

  • How are taxes calculated?

    For purchases by customers outside of the European Union, we do not charge taxes (VAT). Please be aware your own country can charge you VAT or import charges. This is not something we have control over.
    For purchases by customers inside of the European Union, the VAT rate is based on the tax rate from the country you are ordering from. This will count for all the products you order through our website including shipping. You can find the rates per country here

  • My creditcard payment does not succeed. What can I do?

    Sometimes a creditcard company blocks payments automatically when it is a payment somewhere abroad.
    The best thing to do is call your creditcard company and ask them to allow the payment. You can try and place the order again when you have called them. If this does not work, you can place an order and pay with an other payment option, for example Paypal.

  • Do the products work with other voltages?

    We provide power adapters or converters specifically for your country so you can be sure you can work with it in your country.
    We do not charge anything extra for this service.

  • Advice / Guidelines regarding hygiene and maintenance

    With the EMDR Kit Wireless, it is important to clean the contact points on the Pulsators and in the docking station so that charging of the Pulsators continues smoothly. You can use hygienic tissues to clean the parts. Apart from normal hygiene, there are no special requirements or risks.