1 Step 1
How can we help you?

We are happy to help you! Leave a message and we will contact you as soon as possible. We always try to answer any message within 24 hours on business days. 

We are happy to help you with any questions you might have. 

Did you check the manual for the answer to your question?

You can download the manual for the EMDR Kit Classic here. 

You can download the manual for the EMDR Kit Wireless here. 


You can also check the FAQs for the EMDR Kit Classic here and for the EMDR Kit Wireless here.

The troubleshooter provides solutions to most issues.

If your issue has not been resolved, please don’t hesitate to contact us.


You will be sent your invoice after you place your order, together with your order confirmation. If you haven’t received it, make sure to check your spam folder.

If it is not there, please contact us with your details and we will send your invoice. 

We're sorry to hear you have a part that has been damaged or is not working correctly! We always try to find a suitable solution. We recommend filling in our troubleshooter, which contains solutions for most defects. If no solution is found in the troubleshooter, we will contact you as soon as possible based on the information you have provided.


We will always send an automated order confirmation email containing your tracking information. Please check your spam folder if you haven’t received it. If your shipment takes longer than expected, please contact us by replying to the order confirmation you have received from us. This will help us assist you quicker as it contains all relevant information. The confirmation email will be sent from info@emdrkit.com.


For more information about shipping, please see our shipping page.

keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right

Opening hours (UTC+1):

Monday: 09:00 – 17:00
Tuesday: 09:00 – 17:00
Wednesday: 09:00 – 17:00
Thursday: 09:00 – 17:00
Friday: 09:00 – 17:00
Saturday: Closed
Sunday: Closed

Visiting is only possible on appointment.

  • SE Factory / EMDR kit
    Zernikepark 12
    9747 AN Groningen
    Netherlands
  • (+31)(0)50-7502003
  • info@emdrkit.com

VAT: NL823008460B01
CC: 51508893
IBAN: NL16RAB00138955468
BIC/SWIFT: RABONL2U
Bank address:
Rabobank
Griffeweg 80
9723 DR Groningen
The Netherlands