Shipping might take longer than expected due to the holidays and the corona virus. Especially oversea shipments such as to the USA. If your package takes longer than expected to arrive, please do not worry. It is probably delayed but it will arrive eventually. If packages get lost, we will of course send another package. Almost 100% of all packages still get delivered. 

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How can we help you?

We are happy to help you! Leave a message and we will contact you as soon as possible. We always try to answer any message within 24 hours on business days. 

We are happy to help you with any questions you might have. 

Did you already check if the manual answers your question?

You can download the manual for the EMDR Kit Classic here. 

You can download the manual for the EMDR Kit Wireless here. 


You can also check the frequently asked questions regarding the EMDR Kit Classic here and for the EMDR Kit Wireless here. 


The troubleshooter could also solve your issue. 
If your issue is not resolved, do not hesitate to contact us. 


The invoice will be sent directly after you placed your order. You will receive an order confirmation with the invoice attached. Sometimes this mail gets into the spam folder, did you check this?

If it is not there, please contact us with your details and we will send your invoice. 

We're sorry to hear you have a part that has been damaged or is malfunctioning! We always try to find a suitable solution. Would you like to fill in the troubleshooter? It contains most solutions for defects. If no solution is found in the troubleshooter, we will contact you as soon as possible based on the information you enter in the troubleshooter.

We always automatically send an email with the tracking information. If you have not received it, this email may have ended up in your spam folder. If your shipment takes longer than expected, please contact us. In that case, would you like to respond to the order confirmation you have received from us? Then we immediately have all the relevant information. You received this email from info@emdrkit.com.


For more information about shipping, please see our shipping page.

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Opening hours (UTC+1):

Monday: 09:00 – 17:00
Tuesday 09:00 – 17:00
Wednesday: 09:00 – 17:00
Thursday: 09:00 – 1700
Friday: 09:00 – 1700
Saturday: Closed
Sunday: Closed

Visiting is only possible on appointment.

  • Business name: SE Factory
    Street: Zernikepark 12
    Postal code: 9747 AN
    City: Groningen
    Country: The Netherlands
  • (+31)50-7502003
  • info@emdrkit.com

VAT: NL823008460B01
CC: 51508893
IBAN: NL16RABO0138955468
BIC/SWIFT: RABONL2U
Bank address:
Rabobank
Guldenstraat 12
9712 CE Groningen
The Netherlands